External accessibility officer

Need extra coordination and expertise for a while? Audit House helps municipalities, government bodies and other organisations organise WCAG audits, accessibility statements, suppliers and improvement actions centrally.

You work with an experienced digital accessibility project lead who creates an overview, organises responsibilities and works towards an approach your organisation can continue on its own afterwards.

  • Available temporarily for 8 to 16 hours per week
  • Project management and in-depth WCAG expertise
  • From inventory and improvement plan to embedding
  • Focused on handover to your own organisation
Vincent giving a digital accessibility training session at the Meesman office, with four participants at the table

What does an interim accessibility officer do?

The work is tailored to the situation and priorities of your organisation.

Mapping websites, apps and responsibilities

We create a central overview of the websites, apps and other important digital channels the organisation is responsible for.

For each channel, we record, among other things:

  • the internal owner;
  • the administrator and editorial team;
  • the suppliers involved;
  • available accessibility audits;
  • the status of the accessibility statement;
  • known accessibility problems;
  • contracts and key contacts;
  • planned replacement or further development.

Organising audits and statements

We draw up an audit schedule and determine which websites and apps should be audited first. We consider factors such as the number of users, the public function, known problems and the validity of existing audits.

We then help with:

  • determining the scope of the audit;
  • organising or carrying out WCAG audits;
  • assessing audit reports;
  • incorporating results into accessibility statements;
  • monitoring deadlines and follow-up actions;
  • reporting on progress.

Making sure problems get fixed

An audit report alone does not make a website accessible. The problems found must be translated into clear tasks and then resolved.

The accessibility officer:

  • discusses findings with developers, editors and suppliers;
  • helps set priorities;
  • translates audit results into actionable tasks;
  • monitors agreements and deadlines;
  • checks whether improvements have been implemented correctly;
  • organises a retest where necessary;
  • flags when suppliers are not making sufficient progress.

Including accessibility in new projects

It is more efficient to include accessibility from the start than to fix problems afterwards.

That is why we also provide support with:

  • new websites and apps;
  • tenders and procurement processes;
  • functional and technical requirements;
  • acceptance criteria;
  • design reviews;
  • selecting and managing suppliers;
  • checks before a new website or application goes live.

This makes digital accessibility part of the organisation’s normal way of working.

Training and knowledge transfer

Within the available hours, the accessibility officer can provide training and practical sessions. We tailor the content to the participants’ work.

Think, for example, of training for:

  • web editors and council clerks;
  • communications advisers;
  • in-house designers and buyers;
  • policy officers.

This way, employees not only learn what goes wrong, but above all how they can prevent accessibility problems in the future.

WCAG audits as part of the engagement

Within the agreed engagement, Audit House can also carry out WCAG audits. Whether there is enough room for this depends on the size of the website or app and the other activities.

If a full audit does not fit within the available hours, we make separate arrangements in advance. This keeps it clear which hours are used for coordination, audits, remediation support and training.

Photo of a tablet held in a hand

Temporarily present, lasting results

The aim is not to keep Audit House within the organisation indefinitely. On the contrary, we want to make ourselves as redundant as possible after the agreed period.

That is why we ensure:

  • clear internal responsibilities;
  • transferable processes;
  • up-to-date overviews and documentation;
  • trained employees;
  • fixed agreements with suppliers;
  • a multi-year audit schedule;
  • a workable approach to remediation and monitoring.

At the end of the assignment, the organisation should be able to manage and monitor digital accessibility as independently as possible.

Frequently asked questions

The most important questions organisations ask before engaging an external digital accessibility project lead.

What is a digital accessibility project lead?

A digital accessibility project lead makes sure accessibility does not stop at individual checks. The project lead organises responsibilities, audits, improvement actions, suppliers, reporting and structural embedding within the organisation.

The job titles overlap considerably. A project lead is often engaged to organise a specific change or improvement task. The term accessibility officer usually places more emphasis on central responsibility and structural embedding. Audit House can combine both roles in one temporary engagement.

Especially when several websites, apps, suppliers or internal teams are involved and no one has enough time or expertise to take charge. Temporary project management can also speed things up considerably after a series of WCAG audits with many outstanding improvements.

That varies per organisation. For light coordination, around 8 hours per week may be sufficient. With several digital channels and an active improvement programme, 12 hours is more likely. If inventory, policy, training and implementation all need to be built up at the same time, 16 hours per week may be more realistic.

Yes. Within the engagement, Audit House can also carry out audits when there is enough room for it. If a full audit falls outside the agreed hours, we make separate arrangements in advance. This keeps it clear which capacity goes to project management and which to auditing.

Yes. We can schedule audits and retests, translate results into follow-up actions, support accessibility statements and monitor agreements with suppliers. We can also help include accessibility earlier in procurement and new projects.

No. On the contrary, the aim is for the organisation to become less and less dependent on external support. That is why we document processes, build internal knowledge and ensure a transferable way of working.

Get digital accessibility structurally in order

With an interim accessibility officer, your organisation temporarily gains the knowledge and capacity to create an overview, organise audits and actually implement improvements. At the same time, we build the internal knowledge and processes needed to embed accessibility for the long term.

Discuss with Audit House which engagement suits your organisation. Schedule a no-obligation introduction with one of our WCAG specialists.